Question 1

Can I change or cancel my order?

Accepted Answer

We start preparing orders as quickly as possible, so changes or cancellations aren't always possible.If you've made a mistake, contact us as soon as you can with your order number and we'll do our best to help.

Question 2

I entered the wrong shipping address. What do I do?

Accepted Answer

Contact us as soon as possible. If your order hasn't been dispatched, we may be able to update your details.Once an order has been shipped, we cannot guarantee that the delivery address can be changed.

Question 3

What if I receive the wrong or a faulty item?

Accepted Answer

We're sorry! Please contact us with your order number and photos of the item and we'll get it sorted.

Question 4

Where do you ship?

Accepted Answer

We ship Australia-wide.For international orders, please check the shipping options available at checkout.

Question 5

How long does shipping take?

Accepted Answer

Orders are generally packed and dispatched within 1–3 business days.Delivery times will vary depending on your location and the shipping service selected at checkout.During launches, limited drops and busy periods, please allow a little extra time for us to get your order on its way.

Question 6

How do I track my order?

Accepted Answer

Once your order has been dispatched, you'll receive your shipping confirmation and tracking details via email.Please make sure your email address is correct when placing your order.

Question 7

Can I pick up my order?

Accepted Answer

If local pickup is available, you'll see this option at checkout.Please wait until you've received confirmation that your order is ready before collecting it.

Question 8

What is your returns policy?

Accepted Answer

We want you to love what you wear.If you've ordered the wrong size or your item isn't quite right, please contact us within 14 days of receiving your order to request an exchange.Items must be:• Unworn and unwashed• In original condition• Free from marks, makeup, deodorant, fake tan and odours• Returned with all original tags attachedFor hygiene reasons, some items may not be eligible for return.

Question 9

Can I exchange for another size?

Accepted Answer

Yes, provided the item meets our return conditions and your preferred size is still available.Because some Built by Effort pieces are released in limited quantities, we cannot guarantee replacement stock.

Question 10

Are sale items returnable?

Accepted Answer

No, sorry. Please make sure you chooses right.

Question 11

Do I have to pay return shipping?

Accepted Answer

If you believe you've received a faulty item, contact us with your order number and clear photos of the issue.Faulty products will be handled in accordance with your rights under Australian Consumer Law.

Question 12

How do I know what size to order?

Accepted Answer

Check the size guide on the product page before ordering.Different styles may fit slightly differently, so we'll include relevant fit information in individual product descriptions.If you're still unsure, reach out before ordering and we'll help where we can.

Question 13

Will sold-out products be restocked?

Accepted Answer

Sometimes.Built by Effort includes core pieces alongside limited releases, so not every colour, print or design will return.If you love it, don't assume it's coming back.

Question 14

How should I care for my Built by Effort gear?

Accepted Answer

To help your pieces last:Wash in cold water with similar colours, avoid bleach and fabric softeners, and air dry where possible.Always follow the individual care instructions on your garment.

Question 15

BECOME A BUILT BY EFFORT AMBASSADOR

Accepted Answer

Do you have an ambassador program?Yes. We're always interested in connecting with people who genuinely represent what Built by Effort stands for.You don't need to be an elite athlete or have thousands of followers.We're looking for people who train, move, work hard, support others and genuinely connect with the meaning behind our brand.Built by Effort isn't about perfection. It's about showing up and earning it.What do you look for in an ambassador?We're looking for people who:• Genuinely wear and support Built by Effort• Are active within their gym, sport or community• Create authentic content• Have a positive and supportive presence• Align with our values and brand• Want to build a genuine relationship with us — not simply receive free productsFollower count isn't everything. Community, engagement and authenticity matter more.What do Built by Effort ambassadors receive?Ambassador opportunities may include personal discount codes, community discount codes, early access to releases, exclusive products, content opportunities and other benefits.Benefits may vary depending on the ambassador partnership.How do I apply?Think you're Built by Effort?Send us an ambassador application including:Your nameLocationInstagram/TikTok handleSport or training backgroundA little about yourselfWhy you want to represent Built by EffortWhat Built by Effort means to youApplications are reviewed individually and submitting an application doesn't guarantee acceptance.We're building a community of people who live the message — not just wear the logo.BUILT | BY | EFFORTEarned. Not Given.

Frequently asked questions