A legal disclaimer

PRIVACY POLICY

Last Updated: September 2026

Built by Effort respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, make a purchase, contact us, subscribe to our communications, apply to become an ambassador or otherwise interact with Built by Effort.

1. INFORMATION WE COLLECT

When you interact with Built by Effort, we may collect personal information including:

• Your name

• Email address

• Phone number

• Billing and shipping address

• Order and purchase information

• Account information

• Communications you send to us

• Marketing preferences

• Information submitted through forms, competitions, promotions or ambassador applications

• Website usage and device information, such as browser type, IP address and pages visited

When you make a payment, your payment information may be processed securely by our third-party payment providers. Built by Effort does not necessarily store your complete credit or debit card details.

2. HOW WE USE YOUR INFORMATION

We may use your personal information to:

• Process, fulfil and deliver your orders

• Provide order confirmations and shipping updates

• Respond to enquiries and customer service requests

• Process returns, exchanges and refunds

• Manage customer accounts

• Review ambassador applications

• Administer promotions or competitions

• Send marketing communications where you have consented to receive them

• Improve our products, website and customer experience

• Detect or prevent fraudulent or unauthorised activity

• Meet our legal, accounting and regulatory obligations

3. ONLINE STORE & THIRD-PARTY SERVICES

Our website and online store may be operated using third-party platforms and service providers, including Wix and payment, shipping, analytics and marketing providers.

These providers may collect or process personal information where necessary to provide their services to us.

Their handling of your information may also be governed by their own privacy policies and terms.

4. PAYMENTS

Payments made through our website are processed using the payment methods available at checkout.

Payment providers may collect information necessary to securely process your transaction.

We recommend reviewing the privacy policies of the relevant payment provider if you would like further information about how payment information is handled.

5. SHIPPING

We may provide your name, delivery address, phone number, email address and other necessary order information to postal, courier and fulfilment providers for the purpose of delivering your order and providing tracking information.

We only provide information reasonably necessary to complete these services.

6. MARKETING

If you choose to subscribe to Built by Effort marketing, we may send you information about:

• New releases

• Product launches

• Restocks

• Promotions

• Events

• Special offers

• Built by Effort news and updates

You can unsubscribe from marketing emails at any time using the unsubscribe option included in our communications.

Transactional communications relating to an order or customer service request may still be sent when necessary.

7. COOKIES & WEBSITE ANALYTICS

Our website may use cookies and similar technologies to operate correctly, remember preferences, understand how visitors use our website, improve performance and provide relevant advertising or marketing.

You may be able to manage cookies through your browser or through cookie settings provided on our website.

Disabling certain cookies may affect some website functionality.

8. AMBASSADOR APPLICATIONS

If you apply to become a Built by Effort ambassador, we may collect additional information including your social media handles, location, training or sporting background, clothing size and information you voluntarily provide as part of your application.

We use this information to assess your application, communicate with you and manage any future ambassador relationship.

Submitting an application does not guarantee acceptance into the Built by Effort ambassador program.

9. SHARING YOUR INFORMATION

We do not sell your personal information.

We may share information with trusted third parties where reasonably necessary to operate our business, including:

• Website and e-commerce providers

• Payment processors

• Shipping and courier companies

• Email and marketing platforms

• Analytics providers

• Professional advisers

• Technology and service providers

We may also disclose information where required or authorised by law.

10. STORAGE & SECURITY

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

Some of the third-party services we use may store or process information outside Australia.

11. ACCESSING OR CORRECTING YOUR INFORMATION

You may contact us if you would like to request access to personal information we hold about you or ask us to correct information that is inaccurate or out of date.

We may need to verify your identity before processing certain requests.

12. CHILDREN'S PRIVACY

Our website and online store are not intended to knowingly collect personal information directly from children without appropriate consent where required.

If you believe personal information relating to a child has been provided to us inappropriately, please contact us.

13. CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal obligations.

The latest version will be published on our website with the updated date.

14. CONTACT US

If you have questions about this Privacy Policy, your personal information or how Built by Effort handles your information, please contact us:

Built by Effort

BUILT | BY | EFFORT